In case you have lived under a rock the newest osTicket v1.10 should be out soon. While the developers don't give exact dates it's been three (3) months since RC2 was released, and there have been a lot (180 as of this article) commits since it's release. Here is a quick summary of all the new features and the versions that they were introduced in as well as some links to the release notes for each.
Release Candidate 2 (rc2) released on Aug 19, 2015 notes:
https://github.com/osTicket/osTicket-1.8/releases/tag/v1.10-rc.2
Summary:
- new locking system for tickets
- Ticket Filter revamps
- Agent import from CLI
- Mass Transfer and Assign tickets
- 28 bug fixes
Release Candidate (rc1) released on July 22, 2015 notes:
https://github.com/osTicket/osTicket-1.8/releases/tag/v1.10-rc.1
Summary:
- Access Control 2.0 -> Goodbye Groups, hello Roles
- More Alert disabling fetures
Developer Preview released on May 13, 2015 notes:
https://github.com/osTicket/osTicket-1.8/releases/tag/v1.10-dpr
Summary:
- Internationalization, Aka Multi Language Feature – Phase III
- Tasks
- New Advanced Search
- Thread editing
- Roles, and custom extended access
- Improved knowledge base interface
- Multiple forms and disable individual fields for Help Topics
- Department hierarchy
- Image annotation
- Variable context type-ahead
- Redesigned list management
- Pluggable filter actions
- Object relational mapper (ORM) about 47% of the SQL quesries are removed between 1.9.7 and v1.10