osTicket 1.14.1 released

A new stable version of osTicket has just been released version 1.14.1. This version adds several fixes,

Note: this new version does not have database format changes, so the upgrader will note run if upgrading from 1.14.

Here is an overview of all the new features and bug fixes included:

Improvements

As always the new stable can be downloaded from osticket.com/download.

But wait there is more! They also released a maintenance release for the 1.12 series v1.12.5.

The release notes for this are here:

https://github.com/osTicket/osTicket/releases/tag/v1.12.5

Important Reminder! Support for the 1.10 branch has ended.  1.10.x has reached end of life and will not longer receive updates and patches.  Please upgrade immediately.

osTicket 1.14 released

A new stable version of osTicket has just been released version 1.14. It also introduces some really useful new features including editing task threads, adding and removing Collaborators with out a page refresh.

Note: the new version does have database format changes, so the upgrader will run.

Here is an overview of all the new features and bug fixes included:

Enhancements

Improvements

As always the new stable can be downloaded from osticket.com/download.

But wait there is more! They also released a maintenance release for the 1.12 series v1.12.4.

The release notes for this are here:

https://github.com/osTicket/osTicket/releases/tag/v1.12.4

Important note! This means that support for the 1.10 branch has ended effective immediately.  1.10.x has reached end of life and will not longer receive updates and patches.  Please upgrade immediately.

Release Candidate 1 for osTicket 1.14 released

The developer KevinTheJedi just announced the release of a new version of osTicket.  Version v1.14-RC.1.  This version is a Release Candidate for the forthcoming v1.14.

This new version has some long awaited features:

  • Ticket Merge – this feature allows you to combine two or more Tickets so that their threads will all be in one single (Parent) Ticket.
  • Ticket Link – this feature allows you to group tickets together (with out actually manipulating any Tickets).
  • Schedule and Business Hour SLAs – this feature expands the pretty basic SLAs that have been in osTicket for years.  It allows you to specify hours of operation, holidays, etc.
  • Expanded Print View – This improves the Print feature to be able to include ticket events in the threading.

As a reminder: RC means Release Candidate.
A release candidate means that while we think its pretty stable and usable, it is being released to be tested.
Release Candidates should not be used in Production Environments.

You can download this new RC release at https://osticket.com/download

Source: https://forum.osticket.com/d/95397-osticket-v1-14-rc1-released