Resources for osTicket

This list was last updated on 1/17/2020.

Official Resources

  • GitHub repo – Main repository.
  • Main Website – Main website.
  • Core Plugins – Plugins written by core developers.
  • Forum – Support Forums hosted by osTicket.
  • Documentation – Online Documentation hosted by osTicket.
  • Blog¬†– Official osTicket Blog with helpful Tutorial videos and announcements

Download/Install files

Download into /include/il8n folder.


Install into /include/plugins folder.

Core Plugins
Developed by osTicket core developers.

Beta Plugins by osTicket core developers

Community Plugins
Modifies how the software works, without changing it.

  • Activity Stream – Activity Stream plugin
  • adSync – Paid Active Directory Synchronization, is a plugin for osTicket 1.10+ which allows the system to synchronize your Active Directory users into osTicket.
  • Archiver – Archives tickets before delete, and allows for auto-pruning of old tickets.
  • Attachment Preview – Allows files attached to tickets to be embedded in the thread.
  • Autocloser – Automatically closes open tickets.
  • Fetch Note – Automatically fetch additional note content on ticket creation.
  • Field Radio Buttons – Enables the use of HTML form element Radio Buttons.
  • Mentioner – Finds Staff mentions in a thread and add’s them as collaborators to the ticket.
  • Multi LDAP Auth – Plugin for multiple LDAP servers authentication and LDAP Sync.
  • notifyReject –¬†notifies un-registered users that their email has been rejected and they need to register
  • Prevent Autoscroll – Stops the agent view from scrolling down to the last message in the thread.
  • Real Dynamic Lists – Paid plugin that populates lists with with items from a database.
  • Rejection Notifier – Paid plugin that notifies un-registered users that their email has been rejected and they need to register.
  • Reporting – Paid plugin for extensive reporting.
  • Rewriter – An osTicket plugin to rewrite incoming emails.

Third Party Integration Plugins

Require modifications to osTicket core.



Development Resources

Professional Services



This list was blatantly stolen and then updated from the fantastic curated list by clonemeagain over at: Thank you clonemeagain! (@grizly) I also posted it here: