Osticket 1.7ST (Desoto) released!

Today marks the 1.7 Stable release of the much anticipated [by the community] widely used open source trouble ticket system known as osTicket. This is the first stable release in just over three years, and was preceded by 4 DPR (Developer Preview Releases), and 6 RC (release candidates).

Some of the new features include: canned auto-reply templates, PEAR package upgrades, email encoding, nested help topics, multi file uploads, new dashboard reports for activity and statistics, new database upgrading system, mouse over ticket previews, service level agreements, client side knowledge base, Email Filters, ticket export (PDF), re-worked osTicket API. The new version also sports a completely redesigned user interface on both the client and staff side which makes osTicket easier to customize.

Additionally this release heralds a new updated web page and forums to help continue to support the project and its users in the coming years. As of this writing there appears to be a small problem with the web page not serving at www, but the site is serving from osticket.com.

You can read the official announcement on the osTicket Forums, and you can download the new version here.