Earlier today the folks over at osticket.com released the latest version of the 1.9 series, specifically the stable 1.9.2. You can get this version via github or at http://osticket.com/download. It features a slew of enhancements, bug fixes, and security updates. Here is a list of them:
Enhancements
- Help topics have super powers (#974)
- They can be arbitrarily nested
- They can be manually sorted
- Admins can select a system default help topic
- They can inherit the form from a parent
- Form data entered to custom forms is preserved when switching help topics
- Update to Redactor 9.2.4 (http://imperavi.com/redactor/
log/) - Using canned responses no longer requires [Append] click (#973)
- Guests can sign out (#1000)
- Filter by custom list item properties (#1024)
- Time selection is based on admin configured time format (#1036)
- (Optionally) clients can access tickets without clicking email link (#999)
- Introduction of signals for mail filter plugins (#952)
Improvements
- Fix a few glitches on site page management (#986)
- Fix saving department alert recipients (#985)
- Fix assignment to account manager regardless of setting (#1013)
- Fix dialog boxes on some PJAX navigations (#1034)
- Help topics are properly sorted in FAQ management (#1035)
- Fix MySQL commands out-of-sync triggered by the ORM (#1012)
- Clients can follow email links from multiple tickets (#1001)
- Workaround for PHP variable corruption issue (#917, #969)
- All other improvements cited in v1.8.3
Performance and Security
- Fix XSS vulnerability in phone number widget (#1025)
- Fix several XSS vulnerabilities in client and staff interfaces (#1024, #1025)
You can read more about it at their blog post. They additionally released maintenance release for the 1.7 and 1.8 series which should fix some of the issues in those.