Today OSTicket put out the next RC of the 1.7 tree. OSTicket version 1.7 Release Candidate 4 (RC4) became available today at 2:13pm EST. At this time the WHATS NEW has not been updated to reflect the changes. However the following bug has been addressed:
“When a client replies to a ticket from the osTicket client ui, the admin receives 2 emails with the same content.”
Once they have a list of changes I will update this post.
OSTicket is a popular [free] open source help desk software or trouble ticketing system built on MySQL/PHP. It allows users or clients to open a ticket and describe the problem that they are experiencing so that your staff can track and update their trouble ticket easily and send out notifications with each update. It can also be used to monitor email accounts and automatically open new tickets when email arrives.
You can get the latest RC version over at Github. As a reminder this version is for developers and enthusiasts only and should never be used for a production environment.
source: OSTicket.com Forums