Software

Software related items. Such as software review, comments, etc.

Hosted osTicket is available - Supportsystem.com

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I post a lot of information here about the Open Source project called osTicket. Much of which is my own hacking, information, FAQs that I have compiled from the forums, directions and howTo's to try to help the osTicket software community.  It is my hope that my posts help spread the word about osTicket, broaden the community, as well as help the members of the community.

BUGFIX: osTicket 1.8.1 - Opening tickets via email fails

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Recently a lot of people who have upgraded to 1.8.1rc1 or 1.8.1ST have reported getting an error when an existing user (client) tries to open a ticket via email. Due to a small coding error the user_id is being stored as 0. This results in a screen that looks like:

A peek at osTicket 1.8.1

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The up coming osTicket 1.8.1 has a couple features that many in the community have been waiting for.. for a very long time.  One of those features is plugin support.  Similar to the way that  WordPress handles plugin you will be able to install plugins easily by simply unzipping the plugin and putting it in the plugin directory.

osTicket 1.8.0.2 - Email Template Variables

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With new versions of osTicket coming out so fast recently, some times the documentation fails to keep pace with the features. So I did a little digging and have collected a slew of new undocumented Email Template Variables.  The list below was compiled on version 1.8.0.2 through version 1.8.1.

osTicket 1.8.0.2 and 1.7.5 released (and 1.8.1 DPR)!

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Earlier tonight the osTicket developers announced that the current branch of osTicket 1.8 has it's newest child with the release of 1.8.0.2.  This version features several new enhancements and a bunch of bug fixes. In this same announcement they release a bug patch for the 1.7 tree (1.7.5) which fixes some bugs. Then in almost the same breath they announced the Developer Preview Release (DPR) of the much anticipated 1.8.1! 

Add a client side open ticket list to osTicket 1.8

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This article was updated on 21 Feb 2014
This mod still works on the new version 1.8.1ST

Earlier this year when 1.7 was released I updated an article to add a client side open ticket list. The article that your reading now is yet another updated version to work with the new 1.8 (it's also been tested under 1.8.0.1) release.

osTicket 1.8.x Frequently Asked Questions (FAQ)

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This article was updated on 06 Mar 2014

Frequently many of the questions on the osTicket forums are duplicated. As much as I wish people would use the search feature it seems that most people would rather ask their question than actively look for the answer. So I've tried to compile a small list of things that people have either frequently asked, or I think they simply might want to do.

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