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OSTicket 1.7 pre-release date announced

Other: 
Tech: 

On 03/01/2012 peter the lead dev announced that a new version of OSTicket v1.7 pre-release would be made available on March 15, 2012. While the pre-release will be for developers and enthusiasts only at least speculation that the project is dead can subside.

source: OSTicket.com Forums

OSTicket 1.6 ST: Add Pending Status, and Autoclose tickets after 5 days.

Tech: 

Based on the Pending and Autoclose mod posted by GooseMoose on the OSTicket forums, here are my re-written directions on how to do it, as well as a bug fix.

What:

This MOD is for OSTicket 1.6 ST and will add in a new ticket status type of "pending". If any ticket is left pending for 5 days it will close the ticket. It also adds a new section at the top [see image] that displays how many pending tickets there are and lets you click the link to look at them.

OSTicket 1.6: Report Page v3.2.1 is out

Tech: 

Scottro's wonderful Report Page v3.2.1 is now out. I've also given him my own modifications to the project. Not sure if he will integrate them into the next release or not. There are a couple new reporting options since I first mentioned this mod here at tmib.net. He also has a Spanish version of 2.1 on his site.

OSTicket 1.6: Report Page v2.0 is out

Tech: 

One of the things that has long been lacking in OSTicket (1.6ST) is the ability to do some basic reporting. This was so lacking that it even prompted me to write some of my own custom page and reports. I have to admit though, Scottro over at sudobash.net out did me for an integrated and aethetically pleasing solution.

You can get his reporting mod at:
http://sudobash.net/?p=821

OSTicket 1.6: Allow 2 to 5 digit file extensions (or more)

Tech: 

File extensions on OSTicket 1.6 ST are limited to 3 - 4 digits in the stock distribution. But some times you want to change this to allow for slightly longer or slightly smaller file extensions. Such as .gz or .xhtml.

Edit [document root]/include/class.config.php

circa line X locate the following:

$ext = strtolower(preg_replace("/.*\.(.{3,4})$/", "$1", $filename));

and change it to

$ext = strtolower(preg_replace("/.*\.(.{2,5})$/", "$1", $filename));

This will allow file extensions as small as 2 character and as large as 5.

Google wins again

Tech: 

A few years ago I went on a rant about how I hated certain web sites that google search returns when I am looking for an answer to an IT issue. Or should I say a type of site, that lets you see that someone else has had the same problem that you are having but unless you pay them you cannot see what other people answered. One such site that always seems to come up in my IT searches is experts-exchange.com. Usually I try to link sites when I talk about them, especially if I feel that they do good work, but I will not link them.

And we're back...

Tech: 

The site went down on July 12th. Seems that the glorified desktop server blew out it's power supply. Replacing it seems to have gotten everything up and running just fine. Will be keeping a much closer eye on it though.

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