As I predicted a couple days ago on the osTicket forums, just minutes ago osTicket 1.7 RC6 was released. This release candidate addresses many bugs that were reported from previous released as well as a host of [unnamed] enhancements and improvements. Although Peter said that RC5 was likely to be the last RC nearly 3 weeks ago we hope this will be the last RC release before the long awaited stable.
UPDATE 3/18/2013: Peter has announce that 1.8 will have language support.
The great thing about open source programs is that you are free to modify the source how ever you want. This means that if a project is released in English and its not your native language you can change it.
UPDATE: 1.7RC5 was released on 19 Feb 2013. These instructions will work for RC4 and RC5.
So you have installed OSTicket v1.7rc4 and now you want to customize it a little by replacing the logo images on the staff login, staff side, and pdf printing. Then this is the article for you. There are two ways to achieve this goal. The easiest way is for those not familiar with CSS, or those not comfortable with modifying the template css files.
Today OSTicket put out the next RC of the 1.7 tree. OSTicket version 1.7 Release Candidate 4 (RC4) became available today at 2:13pm EST. At this time the WHATS NEW has not been updated to reflect the changes. However the following bug has been addressed:
"When a client replies to a ticket from the osTicket client ui, the admin receives 2 emails with the same content."
Once they have a list of changes I will update this post.
Using register globals in PHP is seen by many in the community as a security risk. That being said OSTicket wants you to disable register globals because of this risk. However a lot of people who deploy OSTicket are not system administrators who know how to do this. This short article will outline three different ways that you can achieve this.
1. Manually locate and edit your php.ini. Location of this file will vary depending on Operating System and version. However some common locations are:
Debian Linux (etch or squeeze)
So you have locked yourself out of your OSTicket installation and you want to reset or recover your password. First of all the password is stored in a md5 encrypted state, and really isn't recoverable, but you can easily change it to something that you do know. It honestly amazes me how many times I have had to answer this question over on osticket.com, so it seemed to me that perhaps its worth mentioning here.