Now that osTicket 1.7ST is finally out people are of course going to want to upgrade. If you are running v1.6ST or are running any of the DPR or RC of 1.7 I highly recommend that you upgrade immediately. If you are running version 1.6ST please read: How to upgrade OSTicket from 1.6ST to 1.7RC4. If you were running rc6 please read on.
Osticket 1.7ST (Desoto) released!
Today marks the 1.7 Stable release of the much anticipated [by the community] widely used open source trouble ticket system known as osTicket. This is the first stable release in just over three years, and was preceded by 4 DPR (Developer Preview Releases), and 6 RC (release candidates).
So you upgraded from osTicket 1.6ST to 1.7x and FAQs aren't working?
So a while ago I cloned and updated my osticket 1.6ST (modified) and performed the update to 1.7RC2, and then updated to 1.7RC4, 1.7RC5, and finally 1.7RC6. I was never able to get FAQs to work at all. More specifically adding and editing them.
I logged in with my admin account and enabled them at:
Admin panel -> Knowledgebase
Yet still Categories and Add New Faq never showed up.
As I predicted a couple days ago on the osTicket forums, just minutes ago osTicket 1.7 RC6 was released. This release candidate addresses many bugs that were reported from previous released as well as a host of [unnamed] enhancements and improvements. Although Peter said that RC5 was likely to be the last RC nearly 3 weeks ago we hope this will be the last RC release before the long awaited stable.
UPDATE 3/18/2013: Peter has announce that 1.8 will have language support.
The great thing about open source programs is that you are free to modify the source how ever you want. This means that if a project is released in English and its not your native language you can change it.
UPDATE: 1.7RC5 was released on 19 Feb 2013. These instructions will work for RC4 and RC5.
So you have installed OSTicket v1.7rc4 and now you want to customize it a little by replacing the logo images on the staff login, staff side, and pdf printing. Then this is the article for you. There are two ways to achieve this goal. The easiest way is for those not familiar with CSS, or those not comfortable with modifying the template css files.