OSTicket

OSTicket

Translating osTicket into your native language. [Part 1]

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UPDATE 3/18/2013: Peter has announce that 1.8 will have language support.

The great thing about open source programs is that you are free to modify the source how ever you want. This means that if a project is released in English and its not your native language you can change it.

How change the OSTicket v1.7 RC4 and RC5 logos

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UPDATE: 1.7RC5 was released on 19 Feb 2013.  These instructions
will work for RC4 and RC5.

So you have installed OSTicket v1.7rc4 and now you want to customize it a little by replacing the logo images on the staff login, staff side, and pdf printing. Then this is the article for you. There are two ways to achieve this goal. The easiest way is for those not familiar with CSS, or those not comfortable with modifying the template css files.

NEWS: OSTicket 1.7 RC4 released

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Today OSTicket put out the next RC of the 1.7 tree. OSTicket version 1.7 Release Candidate 4 (RC4) became available today at 2:13pm EST. At this time the WHATS NEW has not been updated to reflect the changes. However the following bug has been addressed:

"When a client replies to a ticket from the osTicket client ui, the admin receives 2 emails with the same content."

Once they have a list of changes I will update this post.

Three easy ways to get rid of "Please consider turning off register globals if possible"

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Using register globals in PHP is seen by many in the community as a security risk. That being said OSTicket wants you to disable register globals because of this risk. However a lot of people who deploy OSTicket are not system administrators who know how to do this. This short article will outline three different ways that you can achieve this.

1. Manually locate and edit your php.ini. Location of this file will vary depending on Operating System and version. However some common locations are:

Debian Linux (etch or squeeze)
location: /etc/php5/apache2/php.ini

Recover or Reset Admin account passowrd in OSTicket

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So you have locked yourself out of your OSTicket installation and you want to reset or recover your password. First of all the password is stored in a md5 encrypted state, and really isn't recoverable, but you can easily change it to something that you do know. It honestly amazes me how many times I have had to answer this question over on osticket.com, so it seemed to me that perhaps its worth mentioning here.

NEWS: OSTicket 1.7 RC3 released

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Great news for OSTicket users today. OSTicket 1.7 Release Candidate 3 (RC3) became available at 2:52am. Here is what the devs mentioned in the WHATS NEW:

* Bug fixes from rc2
* Canned auto-reply template
* Modal dialogs
* PEAR packages upgrade
* Email encoding

OSTicket is a popular [free] open source trouble ticketing system or help desk software built on MySQL/PHP. It monitors an email account and lets users send email or use a web UI to open a trouble ticket.

NEWS: OSTicket 1.7 RC2 released

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Yesterday OSTicket 1.7 Release Candidate 2 (RC2) became available. Here is what the devs mentioned in the WHATS NEW:

* Bug fixes from rc1
* Nested help topics support

OSTicket is a popular [free] open source trouble ticketing system built on MySQL/PHP.

You can get the latest RC version over at Github. As a reminder this version is for developers and enthusiasts only and should never be used for a production environment.

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