Generally speaking many of the previous FAQ answers [for former versions of osTicket] some times still apply to the current version. The line numbers will be wrong, but the information is usually still good. If you do not see an answer to your question please check out the older versions of this FAQ and/or post on the osTicket forums.
If you downloaded the original 1.9 release please download it. There were several quick fixes that were bundled afterwards.
As of today you can now download 1.9 codenamed "Whispers" from the osticket.com/downloads page.
Here is a list of the enhancements, bug fixes, and Security updates:
So your running osTicket version 18.104.22.168 and you want to upgrade it to current which as of this writing is 1.9-rc1. Yopu've come to the right place. A couple notes before we get started. You may have read something on the forums about the pending release of 1.8.2 well due to the number of and the severity of changes in this new version it was decided that the 1.8.2 release number would be skipped and we would jump right to 1.9.
So you wrote a mod or a plugin and want to add some configuration options directly to into the osTicket Admin panel. This is a short tutorial on how to add a setting to osTicket 22.214.171.124, and then have your mod (or plugin) check that setting.
First off realize that modding osTicket can result in the breaking of your site, and you should really perform a backup of both the site and your database prior to making changes.
One of the [I feel] less documented features of osTicket is the ticket API. This API has been built into osTicket for quite some time and allows you to write your own html forms and push the data to osTicket to open tickets. This means that you could write a contact block for your web page and have it submit to osTicket directly, or if you have another piece of software that can run a script you can write your own custom script to open tickets from that software. Example a network monitoring system (like NOCOL/SNIPS) could open a tick
There has been a lot of talk recently about some of the new features and the direction that osTicket is heading in. In the past I've mentioned that osTicket will have individual user accounts for clients. Today I get to share a little more about this coming feature! Jared (aka greezybacon) posted the following commit notes over on github a short time ago:
I'm not sure why anyone would WANT to do this, but on the off chance someone thinks that they need to and wants to try it here is how you can manually add or update an existing client/user phone number in osTicket at the SQL level.
- First Look up user id in ost_user
SELECT id FROM ost_user where name='THE NAME';lets pretend it returns '15'.