I post a lot of information here about the Open Source project called osTicket. Much of which is my own hacking, information, FAQs that I have compiled from the forums, directions and howTo's to try to help the osTicket software community. It is my hope that my posts help spread the word about osTicket, broaden the community, as well as help the members of the community.
Recently a lot of people who have upgraded to 1.8.1rc1 or 1.8.1ST have reported getting an error when an existing user (client) tries to open a ticket via email. Due to a small coding error the user_id is being stored as 0. This results in a screen that looks like:
The up coming osTicket 1.8.1 has a couple features that many in the community have been waiting for.. for a very long time. One of those features is plugin support. Similar to the way that WordPress handles plugin you will be able to install plugins easily by simply unzipping the plugin and putting it in the plugin directory.
With new versions of osTicket coming out so fast recently, some times the documentation fails to keep pace with the features. So I did a little digging and have collected a slew of new undocumented Email Template Variables. The list below was compiled on version 1.8.0.2 through version 1.8.1.
Earlier tonight the osTicket developers announced that the current branch of osTicket 1.8 has it's newest child with the release of 1.8.0.2. This version features several new enhancements and a bunch of bug fixes. In this same announcement they release a bug patch for the 1.7 tree (1.7.5) which fixes some bugs. Then in almost the same breath they announced the Developer Preview Release (DPR) of the much anticipated 1.8.1!
Under CHOOSING SPELLS after the last bullet add the following:
Add the following text after the Regional Magic heading and two paragraphs.
Adept Magic
Similar to regional, Adept Magic can be taken any time a regional could be taken. Each learning of Adept Magic allows the spellcaster who takes it to swap it out for another spell 1 circle lower then the Adept Magic slot. This swap can only be done at check in / magic registration.
This proposal is simple and adds no text to the Omnibus.
For this year (2014) and this year only we elect to throw out all
further proposals and agree to make no rules changes. Should their
authors wish they can resubmit their proposals next year.