Add a client side open ticket list to osticket 1.7ST

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This article was updated on 18 Apr 2013

One of the features that I would love to see integrated into osTicket is an open ticket listing for clients. I feel that it gives clients the ability to see what tickets are already open so as to cut down on duplicate tickets, and give them a better idea of how many tickets are ahead of them when they place their request. Now that osTicket 1.7ST has been released I have updated my previous mod for osTicket 1.6ST and re-released here for everyone to be able to use. I have included two ways to install it. If you have modified your installation already you can install manually following the directions. If you have not modified your installation I have included all the files that you can simply copy over your existing ones.

How to Upgrade from osTicket 1.7RC6 to 1.7ST

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Now that osTicket 1.7ST is finally out people are of course going to want to upgrade. If you are running v1.6ST or are running any of the DPR or RC of 1.7 I highly recommend that you upgrade immediately. If you are running version 1.6ST please read: How to upgrade OSTicket from 1.6ST to 1.7RC4. If you were running rc6 please read on.

Followup: Unwritten (Graphic Novels) a recommendation

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Unwritten Vol 1 CoverUnwritten Vol 1 Cover
Vol 1
Back in mid February I wrote about this amazing graphic novel series called Unwritten, well this morning I got an email from Amazon telling me that my order of Unwritten volumes 5 through 7 has finally shipped. Volume 7's release date was yesterday so I have been waiting [not so] patiently since placing the order for it to get here. Now I know there the waiting is almost over, time to re-read the first four!

Osticket 1.7ST (Desoto) released!

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Osticket 1.7ST (Desoto) released!

Today marks the 1.7 Stable release of the much anticipated [by the community] widely used open source trouble ticket system known as osTicket. This is the first stable release in just over three years, and was preceded by 4 DPR (Developer Preview Releases), and 6 RC (release candidates).

Life: On Being a quitter

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Day 1 - Morning: Routine Changes

Today is a brand new day. It began almost like any other day, but with a few minor differences. I'm not a morning person, never have been, probably never will be. This morning I woke up, hit snooze a couple times and was surprised by how awake and alert I felt. Usually this is not the case, and I need to get some caffeine and be awake an hour before I feel like I can function like a normal human being.

HELP: setting up and using FAQS in osticket 1.7RC6

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So you upgraded from osTicket 1.6ST to 1.7x and FAQs aren't working?

So a while ago I cloned and updated my osticket 1.6ST (modified) and performed the update to 1.7RC2, and then updated to 1.7RC4, 1.7RC5, and finally 1.7RC6. I was never able to get FAQs to work at all. More specifically adding and editing them.

I logged in with my admin account and enabled them at:
Admin panel -> Knowledgebase

Yet still Categories and Add New Faq never showed up.

Realms: Confirming an event

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section: BECOMING A REALMS EVENT HOLDER
sub section after:
"Throwing a legal event gives an Event Holder certain privileges and responsibilities above and beyond a normal player."

bullet # 1
* To validate your event you must send a confirmation email the official Event List Administrator within one month of the date of their event with the following information: Event Name, EHs (and Co-EHs), Event Date and duration of play on each day of the event. The names of the EHs can’t be changed after the event.

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