osTicket 1.9.2 released

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Earlier today the folks over at osticket.com released the latest version of the 1.9 series, specifically the stable 1.9.2.  You can get this version via github or at http://osticket.com/download.  It features a slew of enhancements, bug fixes, and security updates.  Here is a list of them:

Enhancements

  • Help topics have super powers (#974)

Upgrading osTicket 1.8.1.2 to current (1.9rc)

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So your running osTicket version 1.8.1.2 and you want to upgrade it to current which as of this writing is 1.9-rc1. Yopu've come to the right place. A couple notes before we get started. You may have read something on the forums about the pending release of 1.8.2 well due to the number of and the severity of changes in this new version it was decided that the 1.8.2 release number would be skipped and we would jump right to 1.9.

How to add a configuration option to osTicket 1.8.1.2

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So you wrote a mod or a plugin and want to add some configuration options directly to into the osTicket Admin panel. This is a short tutorial on how to add a setting to osTicket 1.8.1.2, and then have your mod (or plugin) check that setting.

First off realize that modding osTicket can result in the breaking of your site, and you should really perform a backup of both the site and your database prior to making changes.

Using the osTicket 1.8.1.2 API

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One of the [I feel] less documented features of osTicket is the ticket API.  This API has been built into osTicket for quite some time and allows you to write your own html forms and push the data to osTicket to open tickets.  This means that you could write a contact block for your web page and have it submit to osTicket directly, or if you have another piece of software that can run a script you can write your own custom script to open tickets from that software.  Example a network monitoring system (like NOCOL/SNIPS) could open a tick

Upcoming osTicket Feature: User Accounts -- includes commit notes and Dev Q&A

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There has been a lot of talk recently about some of the new features and the direction that osTicket is heading in. In the past I've mentioned that osTicket will have individual user accounts for clients. Today I get to share a little more about this coming feature! Jared (aka greezybacon) posted the following commit notes over on github a short time ago:

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