So you're running osTicket version 1.9.x and you want to upgrade it to current which as of this writing is 1.10, and you need a little help. Well, you've come to the right place. One very important thing to note: contrary to what the osTicket FAQ at http://osticket.com/faq says, you need a newer version of PHP than 5.3. I would recommend PHP 5.5 or 5.6 over any other versions at this time. So if you have 5.3 go upgrade to 5.5 of 5.6.
After a long time and many release candidates have released osTicket the 1.10 stable. You can get this version via github or preferably at http://osticket.com/download. It features a bunch of new enhancements and some improvements/bug fixes, and an several security/performance updates. Here is a list of the changes:
In case you have lived under a rock the newest osTicket v1.10 should be out soon. While the developers don't give exact dates it's been three (3) months since RC2 was released, and there have been a lot (180 as of this article) commits since it's release. Here is a quick summary of all the new features and the versions that they were introduced in as well as some links to the release notes for each.
There is a new version of the 1.9 series, specifically the stable 220.127.116.11 You can get this version via github or at http://osticket.com/download. It features some improvements/bug fixes. Here is a list of the changes:
- Add option to disable email address verification
- Fix crash upgrading from osTicket v1.6
There is a new version of the 1.9 series, specifically the stable 1.9.8 You can get this version via github or at http://osticket.com/download. It features some improvements/bug fixes, and an important security update. Here is a list of the changes: