server upgraded

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You may have noticed that the site is serving a lot faster recently. On Jan 23rd 2015 I migrated the site from my old server to my new server. The old server was an old HP Proliant ML350 with two (2) Intel (R) XEON(TM) 3.4Ghz processors with 2 cores each (2mb cache), 2 GB of DDR2 400mhz ram. The new machine is a virtual which has five (5) Intel(R) Xeon(R) 2.67Ghz processor cores (20mb cache) and 8 GB of DDR3 1333mhz.

osTicket 1.9.4 released

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Yesterday the folks over at osticket.com released the latest version of the 1.9 series, specifically the stable 1.9.4.  This version had not only a DPR (Developer Preview Release) and 5 RC (release candidates) before going live.  You can get this version via github or at http://osticket.com/download.  It features a slew of enhancements, bug fixes, and security updates.  Here is a list of them:

osTicket 1.9.2 released

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Earlier today the folks over at osticket.com released the latest version of the 1.9 series, specifically the stable 1.9.2.  You can get this version via github or at http://osticket.com/download.  It features a slew of enhancements, bug fixes, and security updates.  Here is a list of them:

Enhancements

  • Help topics have super powers (#974)

osTicket v1.9.x Frequently Asked Questions (FAQ)

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Generally speaking many of the previous FAQ answers [for former versions of osTicket] some times still apply to the current version. The line numbers will be wrong, but the information is usually still good. If you do not see an answer to your question please check out the older versions of this FAQ and/or post on the osTicket forums.

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