After a long time and many release candidates have released osTicket the 1.10 stable. You can get this version via github or preferably at https://osticket.com/download. It features a bunch of new enhancements and some improvements/bug fixes, and an several security/performance updates. Here is a list of the changes:
Enhancements
- Support Passive Email Threading (#3276)
- Introduce the concept of Trusted Proxies and Local Networks (4396f91)
- Account for agents' name format setting when sorting agents (#3274, 5c548c7)
- Ticket Filters: Support Lookup By Name (#3274, ef9b743)
- Enable preloaded canned responses by default (#3274, 7267531)
Improvements
- Task: Missing Description on create (#3274, 865db9)
- Save task due date on create (#3438)
- Show overlay on forms submit (#3426, #3391)
- upgrader: Fix crash on SequenceLoader (#3421)
- upgrader: Fix undefined js function when upgrading due to stale JS file (#3424)
- Use help topic as the subject line when issue summary is disabled (#3274, 74bdc02)
- PEAR: Turn off peer name verification by default (SMTP) (#3274, 4f68aeb)
- Cast orm objects to string when doing db_real_escape (#3274, e63ba58)
- Save department on __create (#3274, c664c93)
- Limit records to be indexed per cron run to 500 (#3274, 9174bab)