osTicket support

So you’re running osTicket version 1.11.x or 1.11-rc1 and you don’t want to upgrade it to current (1.12). Well if that is you then I have news and it is probably news that you are not going to like.  Due to the security issues in the 1.11 branch support for it has been discontinued effective yesterday 4/24/2019.

So what does this mean?  It means that support for that branch no longer exists.  However, there is some good news, as this means the support for 1.10.x has been extended until the next major release.  That means you can expect more maintenance releases for the 1.10 branch until support for it drops off (with the next major release).

Here is the breakdown:
1.12: support active
1.11: support ended on April 24, 2019
1.10: support active
 1.9: support ended on Feb 06, 2019
 1.8: support ended on Nov 1, 2016

osTicket 1.12.0 Released!

A new stable version of osTicket has just been released version 1.12.0. It also introduces some really useful new features including ACL (Access Control List) and iFrame support.  Update: the new version does not have any database format changes, so the upgrader will not run [since it is not needed].

Here is an overview of all the new features and bug fixes included:

Enhancements

  • issue: Upgrader Wrong Guide Link (#4739)
  • iframe: Allow Multiple iFrame Domains (#4781)
  • variable: Complete Thread ASC or DESC (#4737)
  • issue: Strip Emoticons (#4523)
  • feature: ACL (Access Control List) (#4841)

Improvements

  • issue: Maxfilesize Comma Crash (#4340)
  • issue: System Ban List (#4706)
  • queues: Fix compatibility issues with newer jQuery (#4698)
  • filedrop: Fix file drag and drop (#4719)
  • issue: PHP 7.2 Plugin Delete (#4722)
  • issue: Local Avatar Annotation (#4721)
  • Selected Navigation Item (#4724)
  • Issue: Attachments on Information Fields (#4730)
  • issue: No Save Button On Quicknotes (#4706)
  • Issue: Duplicate Tickets in Closed Queue (#4736)
  • issue: APC CLI (#4731)
  • users: Fix seaching of users (#4741)
  • issue: Custom Column Org Link (#4755)
  • issue: Internal Note Ignored (#4745)
  • issue: PHP 7.2 Ticket Status (#4758)
  • issue: Canned Response Variables (#4759)
  • issue: FAQ Search Results (#4771)
  • issue: FAQ Return Errors (#4772)
  • Queue Columns (#4785)
  • issue: Duplicate Form Titles (#4788)
  • Issue: Exporting Tickets (#4790)
  • issue: Organizations Users Sort (#4806)
  • issue: Multilingual FAQ Category w/ Parent (#4812)
  • issue: Task Print PDF (#4814)
  • Issue: MPDF Export PHP < 7.0 (#4815)
  • Quick Filter Fixes: (#4728)
  • Assignment Restriction Issue (#4744)
  • Issue: Saving Checkbox Values (#4798)
  • Issue: Choosing Fields to Export (#4797)
  • oops: Thread Variable Fatal Error (#4820)
  • oops: Emojis Strip Korean (#4823)
  • issue: iFrame On Install (#4824)
  • Issue: Ticket Export Headers (#4796)
  • issue: Organization Ticket Export No Filename (#4825)
  • MPDF Issues (#4827)
  • issue: sendAccessLink On NULL (#4828)
  • issue: sendAccessLink On NULL v1.11 (#4829)
  • Update README.md (eccc57ae5f4180)
  • issue: iFrame Single Quotes (#4844)
  • issue: Choice Validation Accept Punctuation (#4847)
  • issue: ACL Move To Inc Files (#4848)
  • Issues since v1.11 release (#4850)
  • PJAX: Increase default timeout (#4855)
  • Mime Decode – Encoded char (#4851)
  • MPDF Tasks (#4856)
  • issue: .eml/.msg Attachments (#4857)
  • issue: Task EstDueDate (#4862)
  • Bug fixes and enhancements for v1.11 (#4863)
  • Mailer: Allow for ability to pass -f option as from_address (#4864)
  • Ticket Link: Always return a link (#4865)
  • Minor Fixes (e628373)

Performance and Security

  • xss: XSS To LFI Vulnerability (#4869)
  • jquery: Update Again (#4858)

As always the new stable can be downloaded from osticket.com/download.

But wait there is more! They also released a maintenance release for the 1.10 series v1.10.6. The release notes for this are here:

https://github.com/osTicket/osTicket/releases/tag/v1.10.6