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Frequently Asked Questions (FAQ) about osTicket 1.7ST

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This article was updated on 05 Aug 2013

Frequently many of the questions on the osTicket forums are duplicated. As much as I wish people would use the search feature it seems that most people would rather ask their question than actively look for the answer. So I've tried to compile a small list of things that people have either frequently asked, or I think they simply might want to do.

Q: How do I change the copyright at the bottom of the page?

Agencies Dropdown and Admin UI for osTicket 1.7ST

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These directions are for adding a database populated drop down field to tickets feature for osTicket v1.7ST. While it will be similar for any current version (RC through ST) it has only been tested on osTicket 1.7ST. Directions for modified osTicket v1.7ST will be similar but the line numbers may be different based on how you have modified your own implementation. These directions require that you already have a working implementation of osTickets v1.7ST.

Translating osTicket into your native language. [Part 2]

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Note: Peter announced that 1.8 will have language support.

Originally I was going to go over all the different files that you will need to translate things to fully translate your installation. However while writing the list (which I haven't finished, but may finish and post later) someone else over at the osTicket forums posted another solution. One I may add that may be very close to the solution if not the solution released in version 1.8.

User Thane posted the following thread on the osTicket forums [MOD] Multilanguage Support which has also been posted on the projects github. You should check it out as its a fantastic solution. If you have modified your 1.7ST you will have to re-mod it after you install this, but its a lot faster and easier than trying to find every 2200(ish) string that needs translating.

Add a client side open ticket list to osticket 1.7ST

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This article was updated on 18 Apr 2013

One of the features that I would love to see integrated into osTicket is an open ticket listing for clients. I feel that it gives clients the ability to see what tickets are already open so as to cut down on duplicate tickets, and give them a better idea of how many tickets are ahead of them when they place their request. Now that osTicket 1.7ST has been released I have updated my previous mod for osTicket 1.6ST and re-released here for everyone to be able to use. I have included two ways to install it. If you have modified your installation already you can install manually following the directions. If you have not modified your installation I have included all the files that you can simply copy over your existing ones.

HELP: setting up and using FAQS in osticket 1.7RC6

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So you upgraded from osTicket 1.6ST to 1.7x and FAQs aren't working?

So a while ago I cloned and updated my osticket 1.6ST (modified) and performed the update to 1.7RC2, and then updated to 1.7RC4, 1.7RC5, and finally 1.7RC6. I was never able to get FAQs to work at all. More specifically adding and editing them.

I logged in with my admin account and enabled them at:
Admin panel -> Knowledgebase

Yet still Categories and Add New Faq never showed up.

NEWS: OSTicket 1.7 RC6 released

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As I predicted a couple days ago on the osTicket forums, just minutes ago osTicket 1.7 RC6 was released. This release candidate addresses many bugs that were reported from previous released as well as a host of [unnamed] enhancements and improvements. Although Peter said that RC5 was likely to be the last RC nearly 3 weeks ago we hope this will be the last RC release before the long awaited stable.

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