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How to Upgrade from osTicket 1.7RC6 to 1.7ST

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Now that osTicket 1.7ST is finally out people are of course going to want to upgrade. If you are running v1.6ST or are running any of the DPR or RC of 1.7 I highly recommend that you upgrade immediately. If you are running version 1.6ST please read: How to upgrade OSTicket from 1.6ST to 1.7RC4. If you were running rc6 please read on.

Osticket 1.7ST (Desoto) released!

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Osticket 1.7ST (Desoto) released!

Today marks the 1.7 Stable release of the much anticipated [by the community] widely used open source trouble ticket system known as osTicket. This is the first stable release in just over three years, and was preceded by 4 DPR (Developer Preview Releases), and 6 RC (release candidates).

Translating osTicket into your native language. [Part 1]

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UPDATE 3/18/2013: Peter has announce that 1.8 will have language support.

The great thing about open source programs is that you are free to modify the source how ever you want. This means that if a project is released in English and its not your native language you can change it.

Three easy ways to get rid of "Please consider turning off register globals if possible"

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Using register globals in PHP is seen by many in the community as a security risk. That being said OSTicket wants you to disable register globals because of this risk. However a lot of people who deploy OSTicket are not system administrators who know how to do this. This short article will outline three different ways that you can achieve this.

1. Manually locate and edit your php.ini. Location of this file will vary depending on Operating System and version. However some common locations are:

Debian Linux (etch or squeeze)
location: /etc/php5/apache2/php.ini

Recover or Reset Admin account passowrd in OSTicket

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So you have locked yourself out of your OSTicket installation and you want to reset or recover your password. First of all the password is stored in a md5 encrypted state, and really isn't recoverable, but you can easily change it to something that you do know. It honestly amazes me how many times I have had to answer this question over on osticket.com, so it seemed to me that perhaps its worth mentioning here.

NEWS: OSTicket 1.7 RC3 released

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Great news for OSTicket users today. OSTicket 1.7 Release Candidate 3 (RC3) became available at 2:52am. Here is what the devs mentioned in the WHATS NEW:

* Bug fixes from rc2
* Canned auto-reply template
* Modal dialogs
* PEAR packages upgrade
* Email encoding

OSTicket is a popular [free] open source trouble ticketing system or help desk software built on MySQL/PHP. It monitors an email account and lets users send email or use a web UI to open a trouble ticket.

NEWS: OSTicket 1.7 RC2 released

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Yesterday OSTicket 1.7 Release Candidate 2 (RC2) became available. Here is what the devs mentioned in the WHATS NEW:

* Bug fixes from rc1
* Nested help topics support

OSTicket is a popular [free] open source trouble ticketing system built on MySQL/PHP.

You can get the latest RC version over at Github. As a reminder this version is for developers and enthusiasts only and should never be used for a production environment.

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