web based technical stuffs (php, css, web sites, html, etc.)

Translating osTicket into your native language. [Part 1]

UPDATE 3/18/2013: Peter has announce that 1.8 will have language support.

The great thing about open source programs is that you are free to modify the source how ever you want. This means that if a project is released in English and its not your native language you can change it.

Three easy ways to get rid of "Please consider turning off register globals if possible"


Using register globals in PHP is seen by many in the community as a security risk. That being said OSTicket wants you to disable register globals because of this risk. However a lot of people who deploy OSTicket are not system administrators who know how to do this. This short article will outline three different ways that you can achieve this.

1. Manually locate and edit your php.ini. Location of this file will vary depending on Operating System and version. However some common locations are:

Debian Linux (etch or squeeze)
location: /etc/php5/apache2/php.ini

Recover or Reset Admin account passowrd in OSTicket


So you have locked yourself out of your OSTicket installation and you want to reset or recover your password. First of all the password is stored in a md5 encrypted state, and really isn't recoverable, but you can easily change it to something that you do know. It honestly amazes me how many times I have had to answer this question over on osticket.com, so it seemed to me that perhaps its worth mentioning here.

NEWS: OSTicket 1.7 RC3 released


Great news for OSTicket users today. OSTicket 1.7 Release Candidate 3 (RC3) became available at 2:52am. Here is what the devs mentioned in the WHATS NEW:

* Bug fixes from rc2
* Canned auto-reply template
* Modal dialogs
* PEAR packages upgrade
* Email encoding

OSTicket is a popular [free] open source trouble ticketing system or help desk software built on MySQL/PHP. It monitors an email account and lets users send email or use a web UI to open a trouble ticket.

NEWS: OSTicket 1.7 RC2 released


Yesterday OSTicket 1.7 Release Candidate 2 (RC2) became available. Here is what the devs mentioned in the WHATS NEW:

* Bug fixes from rc1
* Nested help topics support

OSTicket is a popular [free] open source trouble ticketing system built on MySQL/PHP.

You can get the latest RC version over at Github. As a reminder this version is for developers and enthusiasts only and should never be used for a production environment.

Neat income percentile calculator


Remeber the Occupy Wall Street protest [which started in NY on September 17, 2011]? Of course you do! It hasn't even been a year. Since you remember you're very familiar with all the "We are the 99%" pictures all over the net. Well today I found a "What Income Percentile Are You" calculator over at Intuit's web site. Ever wonder what percentile you are actually in? The calculator will tell you. I displays both your US percentile and world percentile. Check it out with the link below:

One month of MyFitnessPal a review


I do not usually post about things that I consider too personal, but I've achieved something personal that I found I just had to share. I'm not the healthiest person in the world, and I know I eat too much because at heart I'm a "fat kid" and love food. My daughter came to visit this summer and we started hitting the gym together almost every day. After about three weeks of doing this I noticed that my belt that fit perfectly before was now too loose. It still worked as a belt but barely.