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MOD: Pending - Autoclose for osTicket 1.7ST

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This mod is an update of the old 1.6ST Pending Status and Autoclose mod for osTicket version 1.7ST. It adds a new "Pending" status that can be used on tickets, it also adds an autoclose feature for tickets that are left in pending for more then 5 days. Here are instructions on what the steps are and how to do so:

version: 1.7.b

Summary:

  • 1. Install the additional files
  • 2. Update the database
  • 3. Editing the files
  • 4. Customizing the Mod

osTicket FAQ updated today

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Today I updated the osTicket Frequently asked Questions for 1.7ST. This is the third update since I originally posted it. Today's update includes answers to the following questions:

Q: how do I reset the Staff panel -> Dashboard Statistics page?

Q: how do I increase the maximum file upload size?

You can access the FAQ on the left in the osTicket menu or here HELP: Frequently Asked Questions about osTicket 1.7ST

Searching Gmail for attachments, date ranges and more

Tech: 

So if you're like me you generally keep way too much email in your gmail account. Usually it's a good thing when your looking for that email from two years ago that you sent to your friend with a file attachment that you suddenly want to find again. This got me to thinking that perhaps I should make a collection of the gmail search features that I use fairly regularly and put them into one place, because maybe someone else will find it helpful.

Google the SiriusXM Killer?

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Today in my inbox is an email from Google about the new Play music Service apparently called "Google Play Music All Access". While this is a pretty horrible name for a service.. if you sign up before June 30th your monthly fee will only be $7.99. The price will be going up to $9.99/month after 6/30.

Grimm, Suits, Covert Affairs, Hannibal, and Defiance coming to Amazon Prime

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Today Amazon.com announced that they have finalized a deal with NBC/Universal for adding more exclusive content to Amazon Prime.

The following are launching today:

  • Grimm - Season 1
  • Suits - Season 1
  • Covert Affairs - Season 1 & 2

Coming later this year:

  • Hannibal

Coming next year:

Google Adsense Suspended

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It's not very often that I will say anything negative against Google. In fact I use a slew of their "free" offerings ranging from GMail to Adsense to Webmaster Tools to Blogger to Reader to Drive to Talk to... well you get the point. Not long ago osTicket released a new version, and as most of you know I'm a fairly avid supporter or and member of the osTicket community and have been for several years... This of course means that my site got a slew of traffic and much of it from osticket.com.

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