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osTicket FAQ updated today

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Today I updated the osTicket Frequently asked Questions for 1.7ST. This is the third update since I originally posted it. Today's update includes answers to the following questions:

Q: how do I reset the Staff panel -> Dashboard Statistics page?

Q: how do I increase the maximum file upload size?

You can access the FAQ on the left in the osTicket menu or here HELP: Frequently Asked Questions about osTicket 1.7ST

Searching Gmail for attachments, date ranges and more

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So if you're like me you generally keep way too much email in your gmail account. Usually it's a good thing when your looking for that email from two years ago that you sent to your friend with a file attachment that you suddenly want to find again. This got me to thinking that perhaps I should make a collection of the gmail search features that I use fairly regularly and put them into one place, because maybe someone else will find it helpful.

Google the SiriusXM Killer?

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Today in my inbox is an email from Google about the new Play music Service apparently called "Google Play Music All Access". While this is a pretty horrible name for a service.. if you sign up before June 30th your monthly fee will only be $7.99. The price will be going up to $9.99/month after 6/30.

Grimm, Suits, Covert Affairs, Hannibal, and Defiance coming to Amazon Prime

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Today Amazon.com announced that they have finalized a deal with NBC/Universal for adding more exclusive content to Amazon Prime.

The following are launching today:

  • Grimm - Season 1
  • Suits - Season 1
  • Covert Affairs - Season 1 & 2

Coming later this year:

  • Hannibal

Coming next year:

Google Adsense Suspended

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It's not very often that I will say anything negative against Google. In fact I use a slew of their "free" offerings ranging from GMail to Adsense to Webmaster Tools to Blogger to Reader to Drive to Talk to... well you get the point. Not long ago osTicket released a new version, and as most of you know I'm a fairly avid supporter or and member of the osTicket community and have been for several years... This of course means that my site got a slew of traffic and much of it from osticket.com.

How to Upgrade from osTicket 1.7RC6 to 1.7ST

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Now that osTicket 1.7ST is finally out people are of course going to want to upgrade. If you are running v1.6ST or are running any of the DPR or RC of 1.7 I highly recommend that you upgrade immediately. If you are running version 1.6ST please read: How to upgrade OSTicket from 1.6ST to 1.7RC4. If you were running rc6 please read on.

Osticket 1.7ST (Desoto) released!

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Osticket 1.7ST (Desoto) released!

Today marks the 1.7 Stable release of the much anticipated [by the community] widely used open source trouble ticket system known as osTicket. This is the first stable release in just over three years, and was preceded by 4 DPR (Developer Preview Releases), and 6 RC (release candidates).

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