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MOD: Staff CC ticket responses for osTicket 1.7ST

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Tech: 

This mod is a partial update of the old 1.6ST Send reply to alternate/additional email address(es) by Scottro it has been updated for osTicket version 1.7ST. It adds a new text "CC" field to the Staff view ticket page. Here are instructions on what the steps are and how to do so:

\include\class.email.php

circa line 143, locate:

MOD: Pending - Autoclose for osTicket 1.7ST

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Tech: 

This mod is an update of the old 1.6ST Pending Status and Autoclose mod for osTicket version 1.7ST. It adds a new "Pending" status that can be used on tickets, it also adds an autoclose feature for tickets that are left in pending for more then 5 days. Here are instructions on what the steps are and how to do so:

version: 1.7.b

Summary:

  • 1. Install the additional files
  • 2. Update the database
  • 3. Editing the files
  • 4. Customizing the Mod

osTicket FAQ updated today

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Tech: 

Today I updated the osTicket Frequently asked Questions for 1.7ST. This is the third update since I originally posted it. Today's update includes answers to the following questions:

Q: how do I reset the Staff panel -> Dashboard Statistics page?

Q: how do I increase the maximum file upload size?

You can access the FAQ on the left in the osTicket menu or here HELP: Frequently Asked Questions about osTicket 1.7ST

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