web based technical stuffs (php, css, web sites, html, etc.)
This mod is a partial update of the old 1.6ST Send reply to alternate/additional email address(es) by Scottro it has been updated for osTicket version 1.7ST. It adds a new text "CC" field to the Staff view ticket page. Here are instructions on what the steps are and how to do so:
circa line 143, locate:
This mod is an update of the old 1.6ST Pending Status and Autoclose mod for osTicket version 1.7ST. It adds a new "Pending" status that can be used on tickets, it also adds an autoclose feature for tickets that are left in pending for more then 5 days. Here are instructions on what the steps are and how to do so:
- 1. Install the additional files
- 2. Update the database
- 3. Editing the files
- 4. Customizing the Mod
Today I updated the osTicket Frequently asked Questions for 1.7ST. This is the third update since I originally posted it. Today's update includes answers to the following questions:
Q: how do I reset the Staff panel -> Dashboard Statistics page?
Q: how do I increase the maximum file upload size?
You can access the FAQ on the left in the osTicket menu or here HELP: Frequently Asked Questions about osTicket 1.7ST