OSTicket

OSTicket

NEWS: OSTicket 1.7 RC3 released

Other: 
Tech: 

Great news for OSTicket users today. OSTicket 1.7 Release Candidate 3 (RC3) became available at 2:52am. Here is what the devs mentioned in the WHATS NEW:

* Bug fixes from rc2
* Canned auto-reply template
* Modal dialogs
* PEAR packages upgrade
* Email encoding

OSTicket is a popular [free] open source trouble ticketing system or help desk software built on MySQL/PHP. It monitors an email account and lets users send email or use a web UI to open a trouble ticket.

NEWS: OSTicket 1.7 RC2 released

Other: 
Tech: 

Yesterday OSTicket 1.7 Release Candidate 2 (RC2) became available. Here is what the devs mentioned in the WHATS NEW:

* Bug fixes from rc1
* Nested help topics support

OSTicket is a popular [free] open source trouble ticketing system built on MySQL/PHP.

You can get the latest RC version over at Github. As a reminder this version is for developers and enthusiasts only and should never be used for a production environment.

NEWS: OSTicket 1.7 RC1 released

Other: 
Tech: 

Yesterday OSTicket 1.7 Release Candidate 1 (RC1) became available. OSTicket is a popular [free] open source trouble ticketing system built on MySQL/PHP.

Here is a list of new features and such since 1.6 ST:

  • Upgrade support for osTicket 1.6-rc1 and later
  • Multi-file upload support -- more than one file (configurable) can be
    uploaded with new messages, replies, and internal notes via the web
    interface
  • Department/Group access feature allowing members of a group access to a

OST: MOD: Reports Module 5.0 -- custom From address

Other: 
Tech: 

How To Edit Scottro's Reports Mod v5.0 to add custom
From address when emailing a report in 3 easy steps

So you've installed scottro's Reports Mod 5.0 in your OSTicket implementation and noticed that when you email a report to someone the From: tag is populated with his email address. This is of course not the behavior you want from the mod so you want to change it. Then this is the mod to the mod for you!

OSTicket 1.7 DPR4 is now available

Other: 
Tech: 

Another DPR release of OSTicket is available. OSTicket is a popular open source trouble ticketing system built on PHP/MySQL.

It's been stated that this is probably the last DPR before a Release Candidate (RC1) release. You can get the latest version over at Github. As a reminder this version if for developers and enthusiasts and should not be used for a production environment.

source: OSTicket.com Forums

OSTicket 1.7 DPR3 is now available

Other: 
Tech: 

OSTicket 1.7 DPR3 has been released.

You can get the latest version over at Github.

For a couple months now Peter over at osticket.com has been posting DPR (Developer Preview Release) of the upcoming OSTicket 1.7. As a reminder this version if for developers and enthusiasts and should not be used for a production environment.

source: OSTicket.com Forums

OSTicket 1.6: How to add a db populated drop down and admin interface [version 1.0]

Other: 
Tech: 

OSTicket 1.6 ST - MOD: How to add a db populated drop down and admin interface [version 1.0]

These directions are for adding this feature to OSTicket v1.6ST. While it will be similar for any current version (RC through ST) release it has only been tested on 1.6ST. Directions for modified OSTicket v1.6ST will be similar but the line numbers may be different based on how you have modified your own implementation. These directions require that you already have a working implemtation of OSTickets v1.6ST.

Pages