OSTicket

OSTicket

NEWS: OSTicket 1.7 RC1 released

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Yesterday OSTicket 1.7 Release Candidate 1 (RC1) became available. OSTicket is a popular [free] open source trouble ticketing system built on MySQL/PHP.

Here is a list of new features and such since 1.6 ST:

  • Upgrade support for osTicket 1.6-rc1 and later
  • Multi-file upload support -- more than one file (configurable) can be
    uploaded with new messages, replies, and internal notes via the web
    interface
  • Department/Group access feature allowing members of a group access to a

OST: MOD: Reports Module 5.0 -- custom From address

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How To Edit Scottro's Reports Mod v5.0 to add custom
From address when emailing a report in 3 easy steps

So you've installed scottro's Reports Mod 5.0 in your OSTicket implementation and noticed that when you email a report to someone the From: tag is populated with his email address. This is of course not the behavior you want from the mod so you want to change it. Then this is the mod to the mod for you!

OSTicket 1.7 DPR4 is now available

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Another DPR release of OSTicket is available. OSTicket is a popular open source trouble ticketing system built on PHP/MySQL.

It's been stated that this is probably the last DPR before a Release Candidate (RC1) release. You can get the latest version over at Github. As a reminder this version if for developers and enthusiasts and should not be used for a production environment.

source: OSTicket.com Forums

OSTicket 1.7 DPR3 is now available

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OSTicket 1.7 DPR3 has been released.

You can get the latest version over at Github.

For a couple months now Peter over at osticket.com has been posting DPR (Developer Preview Release) of the upcoming OSTicket 1.7. As a reminder this version if for developers and enthusiasts and should not be used for a production environment.

source: OSTicket.com Forums

OSTicket 1.6: How to add a db populated drop down and admin interface [version 1.0]

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OSTicket 1.6 ST - MOD: How to add a db populated drop down and admin interface [version 1.0]

These directions are for adding this feature to OSTicket v1.6ST. While it will be similar for any current version (RC through ST) release it has only been tested on 1.6ST. Directions for modified OSTicket v1.6ST will be similar but the line numbers may be different based on how you have modified your own implementation. These directions require that you already have a working implemtation of OSTickets v1.6ST.

OSTicket 1.6: Reporting Mod v4.2 has been released

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Scottro and I just finished troubleshooting a problem with his Report Mod for OSTicket v1.6ST. And he will be posting a new update to his site shortly. If you need reporting capabilities for your implementation of OSTicket I urge you to check it out.

You can get his reporting mod at:
http://sudobash.net/ostickets-reports/

release notes:
This release fixes a problem with "Replies by Staff"
puts the missing icon back in to the distribution archive

OSTicket 1.7 pre-release date announced

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On 03/01/2012 peter the lead dev announced that a new version of OSTicket v1.7 pre-release would be made available on March 15, 2012. While the pre-release will be for developers and enthusiasts only at least speculation that the project is dead can subside.

source: OSTicket.com Forums

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