Yesterday OSTicket 1.7 Release Candidate 1 (RC1) became available. OSTicket is a popular [free] open source trouble ticketing system built on MySQL/PHP.
Here is a list of new features and such since 1.6 ST:
- Upgrade support for osTicket 1.6-rc1 and later
- Multi-file upload support -- more than one file (configurable) can be
uploaded with new messages, replies, and internal notes via the web
- Department/Group access feature allowing members of a group access to a