OSTicket

OSTicket

Reflections of the weekend

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I sit ten thousand feet above the earth in a coffin made of steel and plastic, hurtling through the air at a velocity I have a hard time fathoming. But it is not my location to which my mind wanders, but the events oft he past few days. I flew to Louisiana to meet with the creator and lead dev Peter of the Open Source project called osTicket, and his protege and fellow developer Jared. We spent two days talking and brainstorming and breathing all things osTicket.

How to Create 3 New Permissions (Can Post Reply, Can Post Internal Notes, and Can Assign Tickets) into osTicket 1.6 ST

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Can Post Internal Notes, and Can Assign Tickets) into osTicket 1.6 ST

November 15, 2012 by Masino Sinaga
source: openscriptsolution.com

osTicket 1.7.1RC1 released!

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As promised last week, yesterday afternoon osTicket 1.7.1-RC1 was released. This is a release candidate for developer and enthusiasts to try out before 1.7.1ST is released. This release is not recommended for production enviornments! I've been informed that since this is a incremental update that the release cycle will be short as they continue to push towards the 1.8 release.

There are a slew of bug fixes as well as new features and expanding of current features:

MOD: Staff CC ticket responses for osTicket 1.7ST

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This mod is a partial update of the old 1.6ST Send reply to alternate/additional email address(es) by Scottro it has been updated for osTicket version 1.7ST. It adds a new text "CC" field to the Staff view ticket page. Here are instructions on what the steps are and how to do so:

\include\class.email.php

circa line 143, locate:

MOD: Pending - Autoclose for osTicket 1.7ST

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This mod is an update of the old 1.6ST Pending Status and Autoclose mod for osTicket version 1.7ST. It adds a new "Pending" status that can be used on tickets, it also adds an autoclose feature for tickets that are left in pending for more then 5 days. Here are instructions on what the steps are and how to do so:

version: 1.7.b

Summary:

  • 1. Install the additional files
  • 2. Update the database
  • 3. Editing the files
  • 4. Customizing the Mod

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