OSTicket

OSTicket

osTicket 1.7.1RC1 released!

Life: 
Other: 
Tech: 

As promised last week, yesterday afternoon osTicket 1.7.1-RC1 was released. This is a release candidate for developer and enthusiasts to try out before 1.7.1ST is released. This release is not recommended for production enviornments! I've been informed that since this is a incremental update that the release cycle will be short as they continue to push towards the 1.8 release.

There are a slew of bug fixes as well as new features and expanding of current features:

MOD: Staff CC ticket responses for osTicket 1.7ST

Other: 
Tech: 

This mod is a partial update of the old 1.6ST Send reply to alternate/additional email address(es) by Scottro it has been updated for osTicket version 1.7ST. It adds a new text "CC" field to the Staff view ticket page. Here are instructions on what the steps are and how to do so:

\include\class.email.php

circa line 143, locate:

MOD: Pending - Autoclose for osTicket 1.7ST

Other: 
Tech: 

This mod is an update of the old 1.6ST Pending Status and Autoclose mod for osTicket version 1.7ST. It adds a new "Pending" status that can be used on tickets, it also adds an autoclose feature for tickets that are left in pending for more then 5 days. Here are instructions on what the steps are and how to do so:

version: 1.7.b

Summary:

  • 1. Install the additional files
  • 2. Update the database
  • 3. Editing the files
  • 4. Customizing the Mod

MOD: New Bootstrap Theme for osTicket

Other: 
Tech: 

This theme mod was written by community member and forum user fantasypc and was available for download on the osTicket forums. However the users site was hacked, and the download is no longer available. Since there has been some forum posted interest in the package. I've added it here for the community to be able to continue to download it. Sadly he did not include the screen shots in the archive so I couldn't add them here, and I do not use the mod so I cannot take my own.

Enjoy!

osTicket FAQ updated today

Life: 
Other: 
Tech: 

Today I updated the osTicket Frequently asked Questions for 1.7ST. This is the third update since I originally posted it. Today's update includes answers to the following questions:

Q: how do I reset the Staff panel -> Dashboard Statistics page?

Q: how do I increase the maximum file upload size?

You can access the FAQ on the left in the osTicket menu or here HELP: Frequently Asked Questions about osTicket 1.7ST

Adding custom text fields to tickets in osTicket 1.7ST

Life: 
Other: 
Tech: 

So you want to add a custom text field to your tickets in osTicket version 1.7ST? Here are instructions on what the steps are and how to do so:

Summary:

  • 1. Modify the database.
  • 2. modify shared files.
  • 3. Modify the client side.
  • 4. Modify the Staff side.

Pages