OSTicket

OSTicket

MOD: Staff CC ticket responses for osTicket 1.7ST

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This mod is a partial update of the old 1.6ST Send reply to alternate/additional email address(es) by Scottro it has been updated for osTicket version 1.7ST. It adds a new text "CC" field to the Staff view ticket page. Here are instructions on what the steps are and how to do so:

\include\class.email.php

circa line 143, locate:

MOD: Pending - Autoclose for osTicket 1.7ST

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This mod is an update of the old 1.6ST Pending Status and Autoclose mod for osTicket version 1.7ST. It adds a new "Pending" status that can be used on tickets, it also adds an autoclose feature for tickets that are left in pending for more then 5 days. Here are instructions on what the steps are and how to do so:

version: 1.7.b

Summary:

  • 1. Install the additional files
  • 2. Update the database
  • 3. Editing the files
  • 4. Customizing the Mod

MOD: New Bootstrap Theme for osTicket

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This theme mod was written by community member and forum user fantasypc and was available for download on the osTicket forums. However the users site was hacked, and the download is no longer available. Since there has been some forum posted interest in the package. I've added it here for the community to be able to continue to download it. Sadly he did not include the screen shots in the archive so I couldn't add them here, and I do not use the mod so I cannot take my own.

Enjoy!

osTicket FAQ updated today

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Today I updated the osTicket Frequently asked Questions for 1.7ST. This is the third update since I originally posted it. Today's update includes answers to the following questions:

Q: how do I reset the Staff panel -> Dashboard Statistics page?

Q: how do I increase the maximum file upload size?

You can access the FAQ on the left in the osTicket menu or here HELP: Frequently Asked Questions about osTicket 1.7ST

Adding custom text fields to tickets in osTicket 1.7ST

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So you want to add a custom text field to your tickets in osTicket version 1.7ST? Here are instructions on what the steps are and how to do so:

Summary:

  • 1. Modify the database.
  • 2. modify shared files.
  • 3. Modify the client side.
  • 4. Modify the Staff side.

Frequently Asked Questions (FAQ) about osTicket 1.7ST

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This article was updated on 05 Aug 2013

Frequently many of the questions on the osTicket forums are duplicated. As much as I wish people would use the search feature it seems that most people would rather ask their question than actively look for the answer. So I've tried to compile a small list of things that people have either frequently asked, or I think they simply might want to do.

Q: How do I change the copyright at the bottom of the page?

Agencies Dropdown and Admin UI for osTicket 1.7ST

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These directions are for adding a database populated drop down field to tickets feature for osTicket v1.7ST. While it will be similar for any current version (RC through ST) it has only been tested on osTicket 1.7ST. Directions for modified osTicket v1.7ST will be similar but the line numbers may be different based on how you have modified your own implementation. These directions require that you already have a working implementation of osTickets v1.7ST.

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