Fresh off the presses a brand new osTicket 1.8! While its not entirely clear what's included and whats coming soon in the official announcement here's a brief summary:
- custom forms! make your own fields and dropdowns for tickets based on the Help Topic!
- Company information page. Company info is usable in email templates (#104, #134)
- Admin panel now has inline help tips (#144)
- System information page in admin panel useful for bug submission (#98)
- Ticket list page is sorted by effective date (#161, #179)