OSTicket

OSTicket

osTicket 1.8 Released!

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Fresh off the presses a brand new osTicket 1.8! While its not entirely clear what's included and whats coming soon in the official announcement here's a brief summary:

  • custom forms! make your own fields and dropdowns for tickets based on the Help Topic!
  • Company information page. Company info is usable in email templates (#104, #134)
  • Admin panel now has inline help tips (#144)
  • System information page in admin panel useful for bug submission (#98)
  • Ticket list page is sorted by effective date (#161, #179)

BUG: osTicket 1.8rc2 upgrader clean up

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If you're like me and want to play with the new osTicket 1.8rc2 you may encounter the following upgrade error:

Fatal error: Call to undefined method Upgrader::getPendingTask() 
in PATH\TO\scp\upgrade.php on line 38

I reported the bug this morning and the devs already patched and fixed it. If you use git simply do a "git pull" request and it will pull down the fix for you. Other wise re-download the latest 1.8 from github.

osTicket 1.8DPR Released

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A new DPR (Developer Preview Release) is now available for osTicket 1.8 (Rumors). This is a preview release for developers and enthusiasts to see, help troubleshoot, and help test the upcoming release. It is not recommended for production environments and is not recommended for upgrading existing installations.

osTicket 1.7.2 Released

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Today marks the release of osTicket 1.7.2. You can download it from osticket.com both the download page and via GitHub. Release notes can be found here: https://github.com/osTicket/osTicket-1.7/releases/tag/v1.7.2. This release includes over ten bug fixes, performance upgrade, and a security fix. IT also includes several new minor features.

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