This article was updated on 21 Feb 2014
This mod still works on the new version 1.8.1ST

Earlier this year when 1.7 was released I updated an article to add a client side open ticket list. The article that your reading now is yet another updated version to work with the new 1.8 (it's also been tested under 1.8.0.1) release.

This article was updated on 06 Mar 2014

Frequently many of the questions on the osTicket forums are duplicated. As much as I wish people would use the search feature it seems that most people would rather ask their question than actively look for the answer. So I've tried to compile a small list of things that people have either frequently asked, or I think they simply might want to do.

Fresh off the presses a brand new osTicket 1.8! While its not entirely clear what's included and whats coming soon in the official announcement here's a brief summary:

• custom forms! make your own fields and dropdowns for tickets based on the Help Topic!
• Company information page. Company info is usable in email templates (#104, #134)
• Admin panel now has inline help tips (#144)
• System information page in admin panel useful for bug submission (#98)
• Ticket list page is sorted by effective date (#161, #179)

If you're like me and want to play with the new osTicket 1.8rc2 you may encounter the following upgrade error:

Fatal error: Call to undefined method Upgrader::getPendingTask() 
in PATH\TO\scp\upgrade.php on line 38

I reported the bug this morning and the devs already patched and fixed it. If you use git simply do a "git pull" request and it will pull down the fix for you. Other wise re-download the latest 1.8 from github.

Today osTicket 1.8RC2 has been released. This release fixes some bugs and introduces the following New Enhancements you can read about and download the new version at:
Git Hub

Here is a quick overview of the enhancements:

Today osTicket 1.7.3 has been released and is the fourth stable release of the 1.7 tree. This release fixes some bugs and introduces the following New Enhancements:

Now that osTicket 1.7.2 is out and has been for a little while its time to update the upgrade guide.

A new DPR (Developer Preview Release) is now available for osTicket 1.8 (Rumors). This is a preview release for developers and enthusiasts to see, help troubleshoot, and help test the upcoming release. It is not recommended for production environments and is not recommended for upgrading existing installations.