OSTicket

OSTicket

How to manually update a client/user phone number in osTicket 1.8.1.x

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I'm not sure why anyone would WANT to do this, but on the off chance someone thinks that they need to and wants to try it here is how you can manually add or update an existing client/user phone number in osTicket at the SQL level.

  • First Look up user id in ost_user

SELECT id FROM ost_user where name='THE NAME';lets pretend it returns '15'.

osTicket 1.8.1 - How to configure the LDAP Authentication and Lookup plugin

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With the release of osTicket version 1.8.1ST and of course the first three official plugins many people have been curious how to install them and configure them.  This is especially true of the auth-ldap plugin. I've written a lot of responses on the forums, and thought that it might be good to actually collect some of the better snippets and put them in one place.  So here is that place.  As a side note I run Active Directory so this article is probably slanted towards that usage.

Hosted osTicket is available - Supportsystem.com

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I post a lot of information here about the Open Source project called osTicket. Much of which is my own hacking, information, FAQs that I have compiled from the forums, directions and howTo's to try to help the osTicket software community.  It is my hope that my posts help spread the word about osTicket, broaden the community, as well as help the members of the community.

BUGFIX: osTicket 1.8.1 - Opening tickets via email fails

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Recently a lot of people who have upgraded to 1.8.1rc1 or 1.8.1ST have reported getting an error when an existing user (client) tries to open a ticket via email. Due to a small coding error the user_id is being stored as 0. This results in a screen that looks like:

A peek at osTicket 1.8.1

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The up coming osTicket 1.8.1 has a couple features that many in the community have been waiting for.. for a very long time.  One of those features is plugin support.  Similar to the way that  WordPress handles plugin you will be able to install plugins easily by simply unzipping the plugin and putting it in the plugin directory.

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