OSTicket

OSTicket

How to add a configuration option to osTicket 1.8.1.2

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So you wrote a mod or a plugin and want to add some configuration options directly to into the osTicket Admin panel. This is a short tutorial on how to add a setting to osTicket 1.8.1.2, and then have your mod (or plugin) check that setting.

First off realize that modding osTicket can result in the breaking of your site, and you should really perform a backup of both the site and your database prior to making changes.

Using the osTicket 1.8.1.2 API

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One of the [I feel] less documented features of osTicket is the ticket API.  This API has been built into osTicket for quite some time and allows you to write your own html forms and push the data to osTicket to open tickets.  This means that you could write a contact block for your web page and have it submit to osTicket directly, or if you have another piece of software that can run a script you can write your own custom script to open tickets from that software.  Example a network monitoring system (like NOCOL/SNIPS) could open a tick

Upcoming osTicket Feature: User Accounts -- includes commit notes and Dev Q&A

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There has been a lot of talk recently about some of the new features and the direction that osTicket is heading in. In the past I've mentioned that osTicket will have individual user accounts for clients. Today I get to share a little more about this coming feature! Jared (aka greezybacon) posted the following commit notes over on github a short time ago:

How to manually update a client/user phone number in osTicket 1.8.1.x

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I'm not sure why anyone would WANT to do this, but on the off chance someone thinks that they need to and wants to try it here is how you can manually add or update an existing client/user phone number in osTicket at the SQL level.

  • First Look up user id in ost_user

SELECT id FROM ost_user where name='THE NAME';lets pretend it returns '15'.

osTicket 1.8.1 - How to configure the LDAP Authentication and Lookup plugin

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With the release of osTicket version 1.8.1ST and of course the first three official plugins many people have been curious how to install them and configure them.  This is especially true of the auth-ldap plugin. I've written a lot of responses on the forums, and thought that it might be good to actually collect some of the better snippets and put them in one place.  So here is that place.  As a side note I run Active Directory so this article is probably slanted towards that usage.

Hosted osTicket is available - Supportsystem.com

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I post a lot of information here about the Open Source project called osTicket. Much of which is my own hacking, information, FAQs that I have compiled from the forums, directions and howTo's to try to help the osTicket software community.  It is my hope that my posts help spread the word about osTicket, broaden the community, as well as help the members of the community.

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