Resources for osTicket

This list was last updated on 06/28/2021.

Official Resources

GitHub repo – Main repository.
Main Website – Main website.
Core Plugins – Plugins written by core developers.
Forum – Support Forums hosted by osTicket.
Documentation – Online Documentation hosted by osTicket.
Blog – Official osTicket Blog with helpful Tutorial videos and announcements
Database ERD – Entity Relationship Diagram information

Download/Install files

Core Software v1.14.1 – Get the latest stable release.
Core Software v1.12.5 – Get the last release.
FAQ – Technical requirements etc.

Translations/Language-Packs
Download into /include/il8n folder.

Official List – Select “language packs” for latest.
Join the efforts – Help us translate osTicket for everyone.

Plugins
Install into /include/plugins folder.

Core Plugins
Developed and Supported by osTicket core developers.

Authentication :: LDAP and Active Directory – Allows use of LDAP server for authentication.
Authentication :: HTTP Pass-Through – Allows the use of webserver/passthrough authentication.
Storage :: Attachments in Amazon S3 – Allows attachments to be stored in AWS’s S3 instead of the database.
Storage :: Attachments on the Filesystem – Allows attachments to be stored on the webserver’s filesystem instead of the database.

Beta Plugins by osTicket core developers

Authentication :: CAS – Allows use of Client Access Server for authentication.
Authentication :: Oauth – Allows use of an oauth service for authentication.
Audit Log – Performs audits for User and Agent activity.

Community Plugins
Community plugins are made by the community not the developers. They are not supported or recommended by the Developers and are not affiliated with the Development Team.
These should modify how the software works, without changing it.

- - Activity Stream – Activity Stream plugin
  - adSync – Paid Active Directory Synchronization, is a plugin for osTicket 1.10+ which allows the system to synchronize your Active Directory users into osTicket.
  - Archiver – Archives tickets before delete, and allows for auto-pruning of old tickets.
  - Attachment Preview – Allows files attached to tickets to be embedded in the thread.
  - Autocloser – Automatically closes open tickets.
  - CloseAsAnsweredPlugin – Closes Tickets as Answered
  - Fetch Note – Automatically fetch additional note content on ticket creation.
  - Field Radio Buttons – Enables the use of HTML form element Radio Buttons.
  - Mentioner – Finds Staff mentions in a thread and add’s them as collaborators to the ticket.
  - Motherload – Paid plugin for rapid plugin development by cartmega.
  - Multi LDAP Auth – Plugin for multiple LDAP servers authentication and LDAP Sync.
  - notifyReject – notifies un-registered users that their email has been rejected and they need to register
  - osBackup Lite – automated local osTicket file and database backup
  - osBackup Premium – Paid automated osTicket file and database backup with external storage locations
  - osTicket Alert Plugin – Sends alerts to Users when an Agent assigns their ticket to another Agent or another Agent claims the ticket.
  - osTicket-google-recaptcha – Adds the form type Google recaptcha
  - Prevent Autoscroll – Stops the agent view from scrolling down to the last message in the thread.
  - Real Dynamic Lists – Paid plugin that populates lists with with items from a database.
  - Rejection Notifier – Paid plugin that notifies un-registered users that their email has been rejected and they need to register.
  - Reporting – Paid plugin for extensive reporting.
  - Rewriter – An osTicket plugin to rewrite incoming emails.
  - Superlists – Paid plugin for ajax custom lists by cartmega
  Third Party Integration Plugins
  - Chrome Extension: osTicket Checker – Checks for new tickets.
  - Jasper Reports – A Jasper Reports plugin for osTicket 1.9.
  - Magento Contact Integration – Plugin for Magento to send contact form details to osTicket via the API.
  - OpenID for Microsoft – An osTicket plugin to enable authentication with Microsoft accounts.
  - osTicket-Ical – A plugin (with minor mod) to add iCal Support to osTicket.
  - Trello – Integrates Trello with osTicket.
  - Slack – Sends notifications of new and updated tickets to a Slack channel.

Themes
Require modifications to osTicket core.

Bootstrap Free Theme – Unofficial bootstrap theme for osticket 1.10.
DMT Free Responsive for 1.9.12 – Looks good. Awaiting upgrade to 1.10.
osTicketAwesome.com – Commercial theme for client and staff portals.
osTicketResponsiveTheme.com – Commercial theme for client & staff portals.
osTicket Themes.com – Commercial Theme developers.
Themedost.com – Commercial Themes.

Guides

Documentation – Has useful getting-started and configuration tips.
Search Forums – Many questions have already been answered.
Youtube Installation Tutorial – Step by step demonstration of complete installation for v1.10.

Provisioning

Docker osticket/osticket – Docker images.
Vagrant – Provides a development environment for working with osTicket.

Development Resources

Repo – Signals Docs – How signals work.
Unofficial Plugin Development Guide – Provides reverse-engineered instructions on how to develop an osTicket plugin.

Professional Services

Commercial Support – Get the most out of osTicket with tailored plans for your business.
Customization – Modify the ticket system to meet your needs.
Installation – Implementation, training, migration.
Professional Hosting – No install necessary.

@Mentions

Linux.com – osTicket: Help Desk Ticketing Done Right.
Test-Driven Conceptual Modelling case-study report – from Universitat Politecnica De Catalulnya (in English).
The Next Web – How to Build an Effective Heldesk – Article.

This list was blatantly stolen and then updated from the fantastic curated list by clonemeagain over at: https://github.com/clonemeagain/awesome-osticket. Thank you clonemeagain! (@grizly) I also posted it here: http://osticket.com/forum/discussion/92286/resources-for-osticket