event

a general event, such as getting a new car or motorcycle. a new job. a new apartment. etc.

Adding custom text fields to tickets in osTicket 1.7ST

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So you want to add a custom text field to your tickets in osTicket version 1.7ST? Here are instructions on what the steps are and how to do so:

Summary:

  • 1. Modify the database.
  • 2. modify shared files.
  • 3. Modify the client side.
  • 4. Modify the Staff side.

Agencies Dropdown and Admin UI for osTicket 1.7ST

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These directions are for adding a database populated drop down field to tickets feature for osTicket v1.7ST. While it will be similar for any current version (RC through ST) it has only been tested on osTicket 1.7ST. Directions for modified osTicket v1.7ST will be similar but the line numbers may be different based on how you have modified your own implementation. These directions require that you already have a working implementation of osTickets v1.7ST.

Followup: Unwritten (Graphic Novels) a recommendation

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Unwritten Vol 1 CoverUnwritten Vol 1 Cover
Vol 1
Back in mid February I wrote about this amazing graphic novel series called Unwritten, well this morning I got an email from Amazon telling me that my order of Unwritten volumes 5 through 7 has finally shipped. Volume 7's release date was yesterday so I have been waiting [not so] patiently since placing the order for it to get here. Now I know there the waiting is almost over, time to re-read the first four!

Osticket 1.7ST (Desoto) released!

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Osticket 1.7ST (Desoto) released!

Today marks the 1.7 Stable release of the much anticipated [by the community] widely used open source trouble ticket system known as osTicket. This is the first stable release in just over three years, and was preceded by 4 DPR (Developer Preview Releases), and 6 RC (release candidates).

NEWS: OSTicket 1.7 RC6 released

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As I predicted a couple days ago on the osTicket forums, just minutes ago osTicket 1.7 RC6 was released. This release candidate addresses many bugs that were reported from previous released as well as a host of [unnamed] enhancements and improvements. Although Peter said that RC5 was likely to be the last RC nearly 3 weeks ago we hope this will be the last RC release before the long awaited stable.

Unwritten (Graphic Novels) a recommendation

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Unwritten Vol 1 CoverUnwritten Vol 1 Cover
Vol 1
Yesterday I got a package in the mail from Amazon containing Unwritten volumes 1 through 4. Strangely enough this is the first time that I have ever ordered something that Amazon has suggested for me, and DAMN I am so glad that I did! The basic premise of where the story starts can be summarized as: "If J.K. Rowling has a son named Harry, and wrote her now uber famous books Harry Potter books using his likeness, and then disappeared mysteriously.... what would come next?". Although the Harry Potter analogy seemingly fits in an interview with the author Mike Carey (published over at scifipulse.net) he is quoted as saying:

Disney buys Lucas Films and Star Wars!

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Are you serious? Why yes I am. Not only is Lucas selling Lucasfilm Ltd AND Star Wars to Disney, but the article also specifically mentions a new Star Wars movie to be released in 2015.

Here are a few quotes:
"STAR WARS: EPISODE 7 feature film targeted for release in 2015."

"$4.05 billion, with Disney paying approximately half of the consideration in cash and issuing approximately 40 million shares at closing."

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