a general event, such as getting a new car or motorcycle. a new job. a new apartment. etc.

osTicket FAQ updated today


Today I updated the osTicket Frequently asked Questions for 1.7ST. This is the third update since I originally posted it. Today's update includes answers to the following questions:

Q: how do I reset the Staff panel -> Dashboard Statistics page?

Q: how do I increase the maximum file upload size?

You can access the FAQ on the left in the osTicket menu or here HELP: Frequently Asked Questions about osTicket 1.7ST

Realms: Blackwood Tournaments II


Blackwood Tournaments II

Blackwood Independence Day
6:00 PM Friday July 5, 2013 - 4:00 PM Sunday July 7, 2013
Site Opens at 4:00pm and Closes at 5:00pm

Place: Creathorne Farm -- Grafton, NH
Cost: $25 at the door, $10 a day for single days.
Pre-Registration: (Suggested)

Event Holder(s):
Ally Cunningham
Keith Cronyn
Neil S. Tozier

Adding custom text fields to tickets in osTicket 1.7ST


So you want to add a custom text field to your tickets in osTicket version 1.7ST? Here are instructions on what the steps are and how to do so:


  • 1. Modify the database.
  • 2. modify shared files.
  • 3. Modify the client side.
  • 4. Modify the Staff side.

Agencies Dropdown and Admin UI for osTicket 1.7ST


These directions are for adding a database populated drop down field to tickets feature for osTicket v1.7ST. While it will be similar for any current version (RC through ST) it has only been tested on osTicket 1.7ST. Directions for modified osTicket v1.7ST will be similar but the line numbers may be different based on how you have modified your own implementation. These directions require that you already have a working implementation of osTickets v1.7ST.

Followup: Unwritten (Graphic Novels) a recommendation

Unwritten Vol 1 CoverUnwritten Vol 1 Cover
Vol 1
Back in mid February I wrote about this amazing graphic novel series called Unwritten, well this morning I got an email from Amazon telling me that my order of Unwritten volumes 5 through 7 has finally shipped. Volume 7's release date was yesterday so I have been waiting [not so] patiently since placing the order for it to get here. Now I know there the waiting is almost over, time to re-read the first four!