a general event, such as getting a new car or motorcycle. a new job. a new apartment. etc.
There is a new version of the 1.10 series, specifically the stable 1.10.1 Security Update. You can get this version via github or at http://osticket.com/download. It features some improvements/bug fixes, and an important security update. Here is a list of the changes:
So you're running osTicket version 1.9.x and you want to upgrade it to current which as of this writing is 1.10, and you need a little help. Well, you've come to the right place. One very important thing to note: contrary to what the osTicket FAQ at http://osticket.com/faq says, you need a newer version of PHP than 5.3. I would recommend PHP 5.5 or 5.6 over any other versions at this time. So if you have 5.3 go upgrade to 5.5 of 5.6.
After a long time and many release candidates have released osTicket the 1.10 stable. You can get this version via github or preferably at http://osticket.com/download. It features a bunch of new enhancements and some improvements/bug fixes, and an several security/performance updates. Here is a list of the changes: