BOOK: Inferno and Magician's End

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Today I placed yet another Amazon order. My wife tells me that she is addicted... but really I feel like I order from Amazon monthly like clock work.

Here's what I ordered today:

Inferno by Dan Brown (Author of Da Vinci Code and Angels & Demons). Summary: In the heart of Italy, Harvard professor of symbology, Robert Langdon, is drawn into a harrowing world centered on one of history’s most enduring and mysterious literary masterpieces . . . Dante’s Inferno.

Anyway, for those who know me I've been an avid reader of Feist since first reading Magician: Apprentice in the late 80s (maybe it was the early 90s... I vaguely think that maybe Tthew introduced me to it circa 92).

Magician's End (Book 3 of the Chaoswar Saga) by Raymond E. Feist. Summary: Thirty years ago, Raymond E. Feist wrote his first novel, Magician, a story about an orphan boy named Pug who is thrust by a war into captivity in an alien world, only to rise from slavery to become a Master Magician. Magician introduced readers to Midkemia and the Riftwars, an epic series of battles between Good and Evil that have scarred this remarkable realm for generations. Now, after twenty-nine books (authored and coauthored), Feist delivers the crowning achievement of his renowned bestselling career: Magician's End, the final chapter of the Chaoswar Saga and the climax of his extraordinary Riftwar Cycle.


Google Adsense Suspended

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It's not very often that I will say anything negative against Google. In fact I use a slew of their "free" offerings ranging from GMail to Adsense to Webmaster Tools to Blogger to Reader to Drive to Talk to... well you get the point. Not long ago osTicket released a new version, and as most of you know I'm a fairly avid supporter or and member of the osTicket community and have been for several years... This of course means that my site got a slew of traffic and much of it from osticket.com.

Adding custom text fields to tickets in osTicket 1.7ST

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So you want to add a custom text field to your tickets in osTicket version 1.7ST? Here are instructions on what the steps are and how to do so:

Summary:

  • 1. Modify the database.
  • 2. modify shared files.
  • 3. Modify the client side.
  • 4. Modify the Staff side.

Frequently Asked Questions (FAQ) about osTicket 1.7ST

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This article was updated on 05 Aug 2013

Frequently many of the questions on the osTicket forums are duplicated. As much as I wish people would use the search feature it seems that most people would rather ask their question than actively look for the answer. So I've tried to compile a small list of things that people have either frequently asked, or I think they simply might want to do.

Q: How do I change the copyright at the bottom of the page?

Agencies Dropdown and Admin UI for osTicket 1.7ST

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These directions are for adding a database populated drop down field to tickets feature for osTicket v1.7ST. While it will be similar for any current version (RC through ST) it has only been tested on osTicket 1.7ST. Directions for modified osTicket v1.7ST will be similar but the line numbers may be different based on how you have modified your own implementation. These directions require that you already have a working implementation of osTickets v1.7ST.

Translating osTicket into your native language. [Part 2]

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Note: Peter announced that 1.8 will have language support.

Originally I was going to go over all the different files that you will need to translate things to fully translate your installation. However while writing the list (which I haven't finished, but may finish and post later) someone else over at the osTicket forums posted another solution. One I may add that may be very close to the solution if not the solution released in version 1.8.

User Thane posted the following thread on the osTicket forums [MOD] Multilanguage Support which has also been posted on the projects github. You should check it out as its a fantastic solution. If you have modified your 1.7ST you will have to re-mod it after you install this, but its a lot faster and easier than trying to find every 2200(ish) string that needs translating.

BOOK: "The Ocean at the End of the Lane" by Neil Gaiman

My favorite author Neil Gaiman has a new book called "The Ocean at the End of the Lane" coming out in mid June (which is just over 9 weeks and 3 days as of this writing). Amazon has it available for pre-order now and I figured that I should mention this because I just pre-ordered my own copy. :)
The book description from Amazon as well as from Neil's site reads: "A brilliantly imaginative and poignant fairy tale from the modern master of wonder and terror, The Ocean at the End of the Lane is Neil Gaiman’s first new novel for adults since his #1 New York Times bestseller Anansi Boys. This bewitching and harrowing tale of mystery and survival, and memory and magic, makes the impossible all too real..." (source)

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